Due to the nature of our business Create Identitee Limited are not able to offer refunds or exchanges for any customised and/or personalised items. (This does not apply to logo'd non personalised school items)
Create Identitee Limited will only accept for return or exchange, items that are purchased from stock (not ordered in specifically), with packaging and with tags in place. These items must be in a new condition, unworn, unaltered and free of damage.
Any items accepted by Create Identitiee Limited for exchange or refund must be returned to us within 28 days of purchase.
Sale items are not returnable.
All returns and exchanges are considered on an individual basis and are at discretion of the Management of Create Identitee Limited.