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Terms & Conditions


By using our website to place an order you agree to the Terms and Conditions set out below.

Once orders are placed changes will not be able to be made. 

If you have any questions regarding placing an order please contact us directly.

Please note these Terms and Conditions do not affect your statutory rights.


Create Identitee provide size guides and weblinks to suppliers directly in order to assist you with selecting the right sizes for your requirements. We also provide a fitting service in store with private changing rooms.

Whilst every means possible is provided by Create Identitee to assist you with selecting the correct sizes, these selections are your responsibility.

Once an order is placed you are confirming that you accept the terms laid out in our Returns and Exchanges Policy.


Orders placed for Joma items are subject to varying delivery times due to availabilty.

If the item/s required are available in store your order will be processed as quickly as possible and the customisation of the garment/s will be processed as soon as possible. 

We will then send the item out for home delivery or contact you via email informing you that your order is ready to collect from store.

If the item/s required are not available in store we will order them in directly from Joma in Spain. 

Items take approximately 10 days to arrive with us and will then be processed for customisation.

If the item/s are not in stock with joma currently,  we will notify you of the availability date/s, (back order dates) and provide you with lead time information so you can select an alternative if required.

Please note that Create Identitee are not responsible for joma backorder dates and are not able to guarantee that availability dates will not be subject to change by Joma.

Should backorder dates increase excessively Create Identitee will contact you to discuss options, these options will only be available if items are still on backorder with joma and have not been processed in any way.

Please note that options will be provided depending on the circumstances of individual orders

If items have been processed by joma they are not returnable and full payment should be made.


Create Identitee Limited do not offer refunds or exchanges for any customised and/or personalised items. This does not apply to logo'd non personalised school items however, specific items and certain sizes are made to order and therefore are not returnable. 

Create Identitee Limited will only accept for return or exchange,  items that are purchased from stock and not ordered specifically in. These items must be in original packaging, with tags in place and must be in a new condition, unworn, unaltered and free of damage.

Any items accepted by Create Identitee Limited for exchange or refund must be returned to us within 28 days of purchase.

All returns and exchanges are considered on an individual basis and are at the discretion of the management of Create Identitee Limited.

Your UK Statutory rights are not affected by our returns policy.


Create Identitee are committed to maintaining your privacy. We may ask when we need information that personally identifies you,  (personal information) or allows us to contact you in order to provide a service or carry out a transaction that you have requested.

Personal information collected may include your name, title, e-mail, phone, work or home address, pupils name (used for collection reference only) and credit card information.

We use secure technology to ensure that your details are safe and information you provide is fully protected and cannot be read by third parties.


In order to provide you with as much information about the products we supply, we provide links to other websites and services.

Create Identitee Limited are not responsible for any content or privacy policies these websites and services may have. We advise you to use caution and refer to each websites own Privacy statements and Terms of Conditions.


Please note that changes may need to be made in these Terms and Conditions without notice.

Changes will only apply to future orders received and not orders that have already been placed.